Dental Office Manager Job Description

The Dental Office Manager serves as an office facilitator the local leadership representation of company owners for all personnel by acting as a liaison between the office and Corporate and providing positive leadership. Supervises all treatment support systems and patient flow sequencing. Evaluates the work performance of subordinates and mentors, counsel, and provide discipline when necessary. Provides leadership and direction for all staff at their office. Represents the interests of the company owners to all parties, outside and inside the organization. Serves as liaison between their office and corporate teams. Ensures productive schedules.

Duties & Responsibilities 1

• Regulates personnel scheduling (personal days, vacations, etc.)
• Monitors and maintains time clock
• Monitors payments; responsible for petty cash and bank deposits
• Maintains collection controls and systems
• Monitors overall expenses in the office
• Coordinates staff meetings times and agenda
• Maintains control of patient scheduling
• Performs timely personnel performance standards reviews with all parties involved
• Oversees daily closeout functions as well as a daily deposit with the Corporate office
• Coordinates end-of-month functions with the Corporate office
• Maintain office bulletin boards (listing of names, licenses, required postings, etc.)
• Monitors patient A/R and takes actionable steps to reduce it
• Monitors insurance A/R and takes actionable steps to reduce it
• Has working knowledge of all insurances; handling of claims, attachments for claims
• Addresses and resolves patient complaints
• Completes new employees' packets promptly and forwards them to HR Department
• Documents staff absences and tardiness
• Ensures that necessary reports are forwarded to Corporate promptly
• Enforces Policies and Procedures in the office and communicates any changes in same to staff
• Coordinates staffing needs, recruiting, interviewing, hiring, and termination in consultation with HR Department
• Reviews patient charts making corrections with posting if needed
• Generally oversee all systems and functions performed in the operation of the office
• Takes on the responsibility of the Treatment Plan Coordinator in some offices
• Contacts maintenance for all office equipment in need of repair for optimum function
• Provides inspiring leadership to staff members
• Is a loyal foundation from which the practice can succeed and strive to build long-term patient relationships
• • Shares maintenance duties when and where able
  • Logs-off computer at end of day
  • Any additional tasks assigned by supervisor or company officers as needed

  Requirements & Skills 1

  • High School diploma or higher preferable; previous dental office management
  • Minimum of 3 years in a supervisory role in a healthcare environment

  Job summary 2

  We are looking for a Dental Office Manager to join our great team! The ideal candidate will have excellent computer skills, high customer service skills, great initiative, and be a fast learner and self-starter. As a Dental Office Manager, you will be helping us deliver the highest quality of patient care.

  Duties & Responsibilities 2

  • Payroll Duties
  • Helping with Intake of referrals
  • Calling physicians when needed
  • Assisting HR department
  • Assisting office with scanning, faxing, data entry, and uploading records when needed
  • Ordering of supplies
  • • Ad hoc duties as assigned by Supervisor
    • Insurance Authorization
    • Scheduling duties

    Requirements & Skills 2

    • Great computer skills
    • A self starter
    • Friendly
    • Great organizational skills
    • • Helpful
      • Strong attention to detail
      • Articulate

      Job summary 3

      Looking for an experienced Dental Office Manager to manage our general dental office.

      Duties & Responsibilities 3

      • Monitor and manage a productive schedule
      • Oversee daily operations of the dental office
      • Employee relations
      • Achieve practice goals
      • Manage staff productivity, collections & receivables
      • Internal marketing to stimulate new patient growth, positive reviews, and patient referrals
      • Post insurance information and work claims
      • • Manage the team's schedules and time clock entry
        • Complete End of Day processes and make deposits
        • Check-in, check-out, and schedule patients

        Requirements & Skills 3

        • Minimum 3 years of experience in operating a medical or dental office facility required
        • Insurance experience
        • Bachelor's degree in Business preferred by not necessary
        • Overall extensive knowledge and understanding of dental-related systems, technical specifications, and processes
        • Intermediate knowledge of Microsoft Office
        • Knowledge of Eaglesoft a plus
        • Advanced troubleshooting and problem-solving capabilities
        • Knowledge of relevant systems/technologies through self-directed learning
        • Excellent oral and written communication skills
        • Ability to manage time effectively
        • • Effective organization and prioritization skills
          • Effective facilitation and interpersonal skills
          • Effective management and leadership skills

          Job summary 4

          We are seeking an experienced Dental Office Manager. This role will be responsible for the overall performance and patient experience of the practice they serve. This is a very dynamic position that requires candidates to have experience across team management, operations, and insurance and a deep knowledge of the dental industry.

          Duties & Responsibilities 4

          • Serve patients with the utmost care in every single interaction you have with them
          • Handle new patient communications and scheduling
          • Verify insurance benefits for all patients that have not been to the practice for 6 months
          • Handle all patient-related communication for questions on their insurance
          • Fill in as Patient Relationship Coordinator (“PRC”) when necessary at practices
          • Manage patient balance collections
          • • Collaborate with Human Resources on the selection of new Team Members
            • Assist in the training and onboarding of new Team Members
            • Track office production goals and communicate with staff

            Requirements & Skills 4

            • Professional, can-do attitude
            • Career centered around exceptional patient service
            • Self-starter with strong attention to detail
            • Dentistry industry operational and insurance knowledge a plus
            • 3+ years managing a dental office
            • • Strong computer skills
              • Ability to foster team environment
              • Servant leadership style

              Job summary 5

              As a Dental Office Manager, you'll have the support you need to reach your career goals. From the best-in-class learning and development programs, a commitment to promoting from within, and a competitive salary and benefits package, you'll have opportunities for not only expand your career but your life.

              Duties & Responsibilities 5

              • Responsible for the daily non-clinical operations of their assigned office including patient satisfaction, non-clinical team selection, performance, development, and other business-related functions.
              • Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction by patient needs, company policies and procedures, government regulations, and dental board standards.
              • This position has direct supervision of non-clinical employees of their dental practice

              Requirements & Skills 5

              • 2-5 years experience in a sales management or retail management environment, some combination of management and sales required.
              • Excellent verbal and written communication skills and the ability to make decisions independently.
              • Competitive spirit with a strong desire to succeed exceed goals and maximize opportunities.
              • Demonstrates the ability to solve common problems and provide immediate solutions.
              • • Demonstrates the ability to build relationships, both internally and with patients.
                • Knowledge of Microsoft Office business applications and other office-related products.
                • Bachelor’s Degree, preferred.

                Job summary 6

                We are seeking a motivated and team-oriented Dental Office Manager for our practice. Candidates should be self-starters, good communicators, and have the ability to empower teams as leaders.

                Duties & Responsibilities 6

                • Achieving business goals, revenue, and profitability objectives through a respectful, forward-thinking, and motivational style.
                • Continuous assessment of the schedule and ensuring it is full daily.
                • Providing training and development support to ensure all staff demonstrates knowledge of the business, operating procedures, and protocols.
                • • Supporting daily office operations.
                  • Responding to clinical and operational concerns timely and effectively.
                  • Supporting the achievement of performance targets & budgeted goals.

                  Requirements & Skills 6

                  • MUST have dental experience.
                  • Managerial Experience preferred.
                  • Excellent time management and organizational skills.
                  • Customer service focused.
                  • • 2+ Years experience.
                    • Experience with Microsoft Word, Outlook, and Excel.
                    • Experience with Dentrix a plus.

                    Job summary 7

                    We are looking for a Dental Office Manager.

                    Duties & Responsibilities 7

                    • Supports the management team and ensures that the OM is set up for success every day by handling the needs of internal departments (HR, Marketing, IT, Accounting)
                    • Create and train staff development programs
                    • Managing patient and employee relations and achieving operation-building relationships
                    • Calendar management for employee, patient, and physician schedules
                    • Budget management and forecast for practice
                    • • Strong attention to detail
                      • Professional written and verbal communication skills
                      • Candidate must be able to work independent

                      Requirements & Skills 7

                      • Minimum of 5 years experience in dental office management
                      • • 5 yrs. experience in budgets
                        • Proficiency in Eaglesoft and MS Suite
                        • 5 yrs. of Dental office administrative experience

                        Job summary 8

                        We are continuously looking for talented individuals to join our rapidly growing team. Currently, we are looking for a Dental Office Manager to join our state-of-the-art office.

                        Duties & Responsibilities 8

                        • Ensuring all office team members deliver an unequaled patient experience
                        • Coaching and mentoring staff members to help them achieve their highest levels of potential
                        • Focus on increasing revenue each year & profit; controlling costs to meet or exceed monthly budgets
                        • Maximizing patient flow and productivity
                        • • Ensuring office compliance with WCD policies and procedures (OSHA, HIPAA, Code of Safe Practices & HR)
                          • Partnership with Managing Dentists and Associates to promote clinical and administrative leadership
                          • Support the growth of the practice by implementing marketing strategies internally and externally

                          Requirements & Skills 8

                          • Minimum 3-5 years of dental office management experience required
                          • Knowledge of OSHA and HIPAA Compliance Standards required
                          • Advanced knowledge and use of dental terminology required
                          • • Hands-on experience with computerized billing systems required
                            • College degree in Business Administration or related field preferred
                            • Knowledge of and proficiency in finance, human resource management, and principles of business preferred

                            Job summary 9

                            The Dental Office Manager position is utilized to increase and maintain efficient daily operations of the dental office, which includes the development of competent, professional staff, the continuous growth of the practice through outstanding patient care and employee satisfaction, and ensuring the appropriate acquisition of equipment and materials.

                            Duties & Responsibilities 9

                            • Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payrolls, and other administrative duties
                            • Evaluate and review office production and procedures to develop new ways to improve efficiency
                            • Develop and recommend programs to improve office operations, patient retention, and profitability
                            • Maintain advanced knowledge of software systems to compile, store and retrieve data from managerial reporting
                            • Determine and maintain efficient staffing levels
                            • Recruitment, retention, and termination of staff
                            • Work with H.R. to assess, investigate and resolve employee issues
                            • Complete and submit employee records to H.R., payroll, and other appropriate departments
                            • Develop and implement office budget
                            • Manage procurement of general office supplies and equipment
                            • Assist clinical staff by facilitating the purchase of dental equipment, tools, and supplies
                            • Complete and obtain approval for major capital expenditures
                            • Maintain an office environment that ensures optimal patient care and customer service
                            • Maintain an office environment that ensures optimal patient care and customer service
                            • Maintain collaborative working relationships within the organization to achieve goals
                            • Ensure compliance with all relevant state dental laws
                            • • Ensure a safe work environment by complying with all local, state, and federal health and safety regulations and laws
                              • Ensure compliance with office and company policies and procedures
                              • Perform other duties as assigned or necessary to support the office/company

                              Requirements & Skills 9

                              • High school diploma or general education degree (GED) required; one to two years related experience and/or customer service training; or equivalent combination of education and experience.
                              • • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
                                • Ability to add, subtract, multiply, and divide into all units of measure, using common fractions, and decimals. Ability to compute rate, ratio, and percent.
                                • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or scheduled form. Ability to manage multiple tasks with extreme accuracy.

                                Job summary 10

                                We are currently looking for motivated Dental Office Managers to join our work-friendly environment.

                                Duties & Responsibilities 10

                                • Supervising all front and back office staff
                                • • Overseeing patient scheduling
                                  • Maintaining a professional work environment
                                  • Hiring and training all staff

                                  Requirements & Skills 10

                                  • Minimum two years of experience in the field of general dentistry
                                  • Minimum of two years of management experience

                                  Frequently asked questions

                                  What are the skills of a dental office manager?

                                  The skills of a dental office manager may vary depending on the specific requirements of the job, but some common skills that a dental office manager should possess are:

                                  Leadership skills: A dental office manager should have strong leadership skills to manage the staff and ensure that the dental office runs smoothly.

                                  Communication skills: They should have excellent communication skills to effectively communicate with staff, patients, and vendors.

                                  Organizational skills: A dental office manager should have strong organizational skills to manage schedules, appointments, and patient records.

                                  Technical skills: They should be familiar with dental office software and technology, such as patient management systems and dental equipment.

                                  Financial management skills: A dental office manager should have financial management skills to manage budgets, billing, and insurance claims.

                                  What are the daily duties of a dental office manager?

                                  The daily duties of a dental office manager may include:

                                  Managing the office staff: They manage the staff, including hiring, training, and scheduling.

                                  Managing patient schedules: A dental office manager manages patient schedules and coordinates appointments.

                                  Billing and insurance claims: They manage billing and insurance claims, including verifying insurance coverage and processing claims.

                                  Maintaining patient records: They maintain patient records and ensure that they are accurate and up-to-date.

                                  Managing inventory: They manage inventory, including ordering supplies and tracking equipment.

                                  Ensuring compliance with regulations: A dental office manager ensures that the dental office is compliant with all relevant regulations, such as health and safety regulations.

                                  Overall, a dental office manager plays a critical role in managing the day-to-day operations of a dental office. They must possess a combination of technical and personal skills, including leadership skills, communication skills, organizational skills, technical skills, and financial management skills, to be successful in this role.